Overview

Identify the biggest problems for your people

Our customers use our powerful insights and data to:

• Identify patterns across the global workforce to inform strategic planning and policy decisions
• Find the individual employees who are struggling the most and are at higher risk of leaving
• Gain unapparelled visibility of what your people need to work from home efficiently, without tracking any user activity or sending surveys
• Understand the difference in employee experience across departments, countries and seniority levels
• Secure budget and corporate buy-in for HR and people projects

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Human experience is a fundamentally unique capability of our analytics

The amount of time now spent by employees working digitally has increased dramatically. Putting people first, our human experience analysis provides detailed insight into the business impact your digital workplace has on individual employees as well as your entire business.

Based on ten years of academic research our Human Experience Score we have been able to establish a relationship between human experience and the amount of time wasted by a person waiting for the digital world to respond.

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Bridge the gap between people and technology

Many technology leaders are overwhelmed with long lists of things they'd like to improve, especially since the fundamental shift to remote working has taken place. In the new way of working, these leaders have to not only find and select new kinds of tools and services to support remote and hybrid workdays, but they also need to consider how they will use their budgets post-pandemic. Traditionally this was invested into on-site equipment and infrastructure, but now with the corporate office including employee homes, they need to rethink this approach.

We help you make this process simple and easy. Our analytics and insight:

• Quantify the ROI of projects to help you prioritise the improvements by impact to the business
• Track the business improvements over time and report this to senior stakeholders
• Provide a new perspective on supplier management that allows you to see beyond standard SLAs and instead focus on business outcomes
• Benchmark your current suppliers to support the procurement process before moving ahead with major investments

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Plan and prepare your digital investments as you emerge from the pandemic

Support your finance and operational colleagues with the analysis and insights we provide:

• Get a clear picture of how your workforce is choosing to work - be it remote, hybrid or remote
• Make informed decisions before investing in real estate and office facilities by understanding which locations are being favoured by employees
• Understand the value pay-off in providing budget and investment into employee home office set-up to improve their experience

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Actual Experience's report was useful in helping me understand the individuals and parts of the business we need to continue to support to improve their digital experience. This is of increased importance to us because of Covid and also supports our continued focus and commitment to wellbeing in this hybrid working environment.

Ray Berg Managing Partner, Osborne Clarke