Build a sustainable work-from-anywhere digital ecosystem for your people, ready for the new ways of working in the post-pandemic world
Human Experience (HX) describes the impact our digital interactions with a company, product or service have on us as people; how we’re left feeling or what we lose due to the digital workplace slowing us down.
When we understand HX across the workforce, we not only identify those individuals who need immediate support to prevent burnout, undue stress and employee turnover, but also the significant payroll and
revenue consequences arising from these poor experiences cumulatively across the business.
Gaining this deep visibility of both the impact and causes of substandard HX is the key to building a sustainable work-from-anywhere ecosystem that meets the rising demands of the new ways of working.
Discover how we untangle the complexity of the digital workplace to support employees at risk of burnout, undue stress and reduce employee turnover.More info
We make the digital world work properly through the lens of experienceDiscover
Human experience is a fundamentally unique capability of our analytics. Learn about the complexity behind our servicesLearn more
Improving the human experience in the real world, as well as the digital one.Explore
"The Business Impact Assessment was really useful in helping me understand the parts of the business we need to continue to support to improve their digital experience. This is obviously of increased importance to us as a consequence of Covid and also supports our continued focus and commitment to wellbeing in this hybrid working environment."
"The most important thing for us, and what made Actual Experience extremely valuable, was being able to pinpoint the Human Experience issue in the digital eco-system, and say that's where your problem is - now go away and fix it."
"Actual let us be sure that, whenever an office or market went live, we knew the experience we would be getting and there was no risk to operation or brand."
"I am not guessing. I know where to focus resources to get things right first time. That’s invaluable."